This course examines how to deal with people and situations with confidence. It is designed for anyone wanting to improve the way they deal with situations in order to maximise their performance.

Course Benefits

• Improve assertiveness skills
• Gain increased confidence in the ability to make decisions
• Develop techniques to enhance communications and effectiveness
• Deal with criticism, anger and conflict

Course Programme

• Examining effectiveness
• Identifying difficult situations
• Recognising different behaviour and considering different behavioural options
• Considering verbal and non-verbal behaviour
• Considering the choices we make when dealing with different situations and extending our range