This course will direct you through the selection process.

Course Benefits

• Ensure a more professional approach to staff selection

Course Programme

• Communicating at the interview - What are the difficulties?
• General principles of interviewing, approach, preparation, structure and reporting
• Questioning techniques, listening skills
• Body language
• Disciplinary interviews and grievances - Preparation, conduct and follow-up
• Discipline, appraisal and exit interviews
• Introduction to labour law
• Summary